Oh dear retail sector – the signs are all just wrong

I have solved Australia’s retail issues – okay I haven’t actually solved them but I have been able to pinpoint them which is very excellent news for everyone I am sure. Who needs economists and analysts when you have a woman with a credit card and a mobile phone with camera?

Sadly I am pointing my finger straight at the doors of the big department stores, and today at Myer in particular because that is where me and my camera were feeling duped yesterday.

The Sale

Like most shoppers I love a bargain, so obviously I was drawn straight to a jacket that had such a HUGE reduction

sale price

Seriously. Could you resist?

The Fitting Room

This little note appears in the change room (which coincidentally has the most unflattering or realistic) mirrors in the world.

fitting room

I really wanted to leave a note saying “Thank you for not employing any staff to help me” but I didn’t want to be too passive aggressive (so I wrote a blog post instead – I know, I know).

The catalogue

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catalogue

 

I did not take a photo of the many empty cashier desks or the vast empty spaces where customers and employees should have been because, as you can see I am a very bad photographer. As it turns out I also feel quite peculiar taking photos of shops.

I just wonder how people in business are scratching their heads about the state of retail when retailers are treating their customers like this.

Are you a department store shopper?

 

Comments

  1. I completely agree with you. Enough said! All the big department stores just feel so sad and lacklustre these days.

  2. I refuse to shop in a particular department store after repeatedly bad or non-existent service over many years. Culminating in being ignored while heavily pregnant & desperately needing a bra refit with just an hour to shop while my toddler was in daycare. . .

  3. When Myer’s City store some years ago reduced the number of cash registers per floor to one or two centralised locations, meaning that at lunch time there were long queues of people trying to pay, I took the trouble to write to them, pointing this out. They wrote back to tell me that that their new policy was working well. I was very happy for them, naturally. I also stopped shopping there as I had other things to do besides queueing.

  4. Thank you for writing this today…this is something that really bugs me. I find once I get to the changing room there is never anyone to help. Sometimes I may need another size but I have to get re dressed to go and get it myself…after this occurring a few times invariably I lose interest and move on to a shop with more personal service. What the big department stores fail to realise is if they had assistants working the changing rooms people would buy more. I know I would buy the shoes, bag and all accessories if someone would help me put an oufit together…and lets face it they have a whole store filled with things but no one to help.

  5. Don’t get me started on department store “service” (and I use the term VERY loosely). Myer is appalling.

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